Important Patient Information for all our patients 

At Cygnet House Dental Studio we will require a deposit when you book an appointment. This will be deducted from your bill for the relevant treatment at your next visit. We understand that things sometimes come up and that you may need to make changes to your appointment. We will always be as flexible as possible with our patients – that’s why the deposit will be refunded if you subsequently cancel the appointment with more than 48 working hours’ notice.

However, we reserve the right to retain your deposit in case of late cancellations (any cancellation with less than 48 working hours’ notice). This may sound strict, but quite simply if you cancel with less than 48 working hours’ notice it is very difficult for us to rebook your appointment slot or slots which means that we are unlikely to treat another patient in your place. This means that our team will not be treating any patients, but we’ll still have to pay them all and all of our running costs, so we will genuinely be significantly out of pocket and it means that lovely patients just like you will have had to wait longer than they needed to for an appointment.

If you have any questions or concerns about visiting us , please email us or ring the practice on 01790 755312 or on reception2010@hotmail.co.uk

We require 

IMPORTANT PATIENT INFORMATION PLEASE READ IN FULL :-

 *** EMAIL / MOBILE PHONE PROVISION UPDATE FOR  YOUR RECORDS  WITH US *** 

You will be receiving a text message or email from us (Via Surveys Creator) about 3 days prior to your appointment explaining that we require all of  our patients to update their medical history ELECTRONICALLY.

If you have any difficulties with this form, please email the practice on reception2010@hotmail.co.uk.

We totally appreciate that not all of our patients are computer or internet familiar and we would  ask that anyone with problems doing so ask a family member or a friend to help them. If this is not possible please ring us on 01790 755312 and we will be happy to help. 

Preparing to come for an appointment:-

If you have not received the email with the attached forms prior to your appointment then:

• Please go onto the website a MINIMUM of 48 Hours prior to your appointment and complete the online Medical History Form this will then send us the completed form to place on your notes.
• If you have any Covid 19 symptoms please inform us and we will decide on what is the best course of action for you as regards dental care and your dental appointment.
• On the day of your appointment please follow the following checklist :-
• TRANSPORT :- Arrange in advance how you are getting to us for your appointment.
• GUESTS :- We are trying to keep the number of people in the practice to a minimum. 
• THIS IS UNLESS:-  You need someone with you to provide valid consent / understanding for the treatment. (ie parents of the child with an appointment , learning difficulties , hearing difficulties etc etc )
• You need help with mobility into the practice.
• DO YOU NEED IT? :- Please DO NOT BRING ANYTHING UNNECESSARY into the building with you. 
• MOBILE PHONES :- If you bring a mobile phone in with you , please put it in a pocket that can be zipped or secured as we will not allow it to be placed on any surface in the practice or touched by yourself during the appointment.  
• ARRIVING :- On arrival at the practice we will be expecting you. Please enter the main entrance as normal. 

After your appointment is finished :-

• AFTER YOU APPOINTMENT, be aware of social distancing and leave space for other patients on your exit, you can make all appointments as normal at reception. We ask that payment is made contact free where possible.

If you’ve got a complaint … please tell us , and we’ll do our best to sort it out .. if we don’t sort it out , tell your family and friends we didn’t .. if we get it right though , please tell them we did !

Google Reviews:-  If we get it right we would ask you to add to our Google Reviews as well please .

https://www.google.com/search?q=cygnet+house+dental+studio+ltd&oq=cygnet+house+de&aqs=chrome.1.69i57j69i59j0l6.4202j0j8&sourceid=chrome&ie=UTF-8#lrd=0x47d7d99d627c289d:0xaf5f6fa79467425f,3,,,

Team Cygnet ! xx